Today I received this response from Thermos regarding my inquiries about FUNtainer breakage:
Sorry for the late reply and my condolences on your loss.
I’ve spoken with R&D and they have assured me that the products are in compliance with all of the standards required per the CPSC including the new CPSIA regulations. It could be that the heights or specific anomalies of the drops and breakage you experienced were outside of the required existing test protocols. We have not found any difference in durability from the old product to the new design and we have not had any significant increase in claims for this type of damage. I do appreciate your feedback, however, and we are looking at ways to redesign the lids or change the formulation of the material to reach an even higher standard in order to build the most durable product possible to meet consumer expectations and your feedback is very valuable to us. Thank you for all of the time you have spent in helping to communicate these issues to us.
The reason that we redesigned this product was to create a higher standard under bite tests, for the elimination of small parts and for better ease of cleaning. We feel that these improvements have resulted in a much better product for all consumers while maintaining previous durability standards. Unfortunately we no longer sell the old designs so we cannot replace them for you. We will be happy to replace any damaged products that your readers request if they return the old product as proof of prior purchase. Of course we cannot build a product that is unbreakable under all scenarios and these products are not warranted for this type of damage. We like to be flexible on this point, however, in order to maintain the highest levels of customer satisfaction.
Here is the Consumer Service Toll free number and address:
355 Thermos Road
Batesville, MS 38606
Thanks to you and all your readers Adrienne for supporting Thermos brand products. Please let me know if I can be of further assistance on this or any other matter.
Executive Vice President of Sales and Marketing
2550 West Golf Road, Suite 800Rolling Meadows, IL 60008